Refund policy

No Cancellation or Refund Policy

We bake the brownies to order within hours of ordering. For this reason, cancellation within this period is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste.

When submitting your order you are taking full responsibility and are fully liable for any mistakes.  

*Working days count from Monday to Friday as Saturday and Sunday the kitchen is closed. 

Issues or faults

Our team will be more than happy to resolve any issues. Please email orders@browniemacs.com within 24 hours of your delivery: 1) picture showing fault 2) order number. We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to manager review.

Wrong delivery address

Before the order is shipped, we will email you 1) order confirmation containing the address If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels. 

As a goodwill gesture, we may accept to make a second brownie for free but ask that you pay the cost of shipping and packaging (£8).